Terms of service

Welcome to ivvion. The terms “we”, “us” and “our” refer to ivvion. We operate the website at ivvion.com (the “Site”) and provide related features, content, products and services (the “Services”). Our store is hosted by Shopify.

By using the Services, you agree to these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, please do not use the Services.

 

1. Access & Accounts

  • You confirm that you are at least 18 years old (or using the Services under the supervision of a parent or guardian).
  • You must provide accurate and current details (email, billing, shipping, payment).
  • You are responsible for keeping your account credentials secure and for all activity on your account.

 

2. Products & Content

We aim to describe and display our products accurately, but colours and appearance may vary between devices or screens.

Product details, pricing and availability may change without notice. We may limit quantities or discontinue items at any time.

 

3. Orders

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.

An order is accepted once payment is processed and a confirmation email is sent.

Please review your order carefully before submitting, as cancellations might not be possible once confirmed.

Returns are managed under our Return & Refund Policy.

All purchases must be for personal or household use only and not for resale or export.

 

4. Prices & Billing

Prices may change without notice. The price displayed at checkout applies at the time of purchase.

Unless otherwise stated, prices include UK VAT but exclude import duties (if applicable for international orders).

You agree to provide accurate payment details and authorise us (and our payment providers) to charge your selected payment method for the order total and related charges.

 

5. Shipping & Delivery

Our Express Delivery service is available for all UK orders.

Express Delivery: typically 1–3 business days from dispatch.

Delivery times are estimates and may vary due to courier delays or external factors beyond our control.

Once your order is handed to the courier, ownership and risk pass to you.

For full details, please see our Shipping Policy.

 

6. Intellectual Property

All content on the Services—including logos, product names, text, images, and layouts—is owned by ivvion or its licensors and protected by UK and international laws.

You may use the Services for personal, non-commercial purposes only.

No licence or right is granted to reproduce, distribute, or modify our content without written consent.

 

7. Third-Party Tools & Links

We may provide access to third-party tools or links. These are offered “as is” without warranties or endorsements.

We are not responsible for third-party sites or content accessed through them. Please review those sites’ terms and policies before use.

 

8. Relationship with Shopify

Our store is hosted on Shopify, which enables us to provide our Services.

However, your purchase is a contract directly with ivvion, not Shopify.

Shopify is not responsible for any sales, damages, or disputes arising from purchases made on this Site.

 

9. Privacy

Personal data is processed in accordance with our Privacy Policy.

Because our store is powered by Shopify, certain data is also processed by Shopify and its affiliates to operate the Site and fulfil your orders.

 

10. Feedback & Reviews

If you submit feedback, ideas, or reviews, you grant us a worldwide, royalty-free licence to use and share that content to improve our products and services.

You must own your submissions and ensure they do not violate any third-party rights.

 

11. Errors & Availability

We reserve the right to correct pricing or availability errors, update information, or cancel orders affected by inaccuracies, even after submission.

 

12. Prohibited Uses

You agree not to misuse the Services, including (but not limited to):

  • Breaking laws or infringing intellectual property rights.
  • Uploading harmful code, spamming, or scraping data.
  • Submitting misleading or abusive content.
  • Attempting to bypass security or disrupt the Site.

We may suspend or terminate access for violations of these Terms.

 

13. Termination

We may suspend or terminate your access at any time for breach or misuse.

Provisions relating to intellectual property, liability, and governing law will continue after termination.

 

14. Warranties & Disclaimers

Except where required by law, all products and Services are provided “as is” and “as available”, without any express or implied warranties.

We do not guarantee uninterrupted, error-free or defect-free operation.

 

15. Limitation of Liability

To the fullest extent permitted by law, ivvion and its partners shall not be liable for any indirect, incidental, or consequential losses, including loss of profits, data, or goodwill, arising from your use of the Services or products purchased.

Nothing in these Terms excludes liability for death or personal injury caused by negligence or fraud.

 

16. Indemnity

You agree to indemnify ivvion, its affiliates and partners from any claims, damages or costs arising from your misuse of the Services or breach of these Terms.

 

17. Severability

If any provision is deemed invalid or unenforceable, the remaining provisions will remain in effect.

 

18. Governing Law

These Terms and all transactions are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

19. Contact

For any questions about these Terms, please contact:

ivvion

20–22 Wenlock Road

London, England, N1 7GU

Email: info@ivvion.com