Shipping policy

Order Processing
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
During peak periods or promotional events, processing times may extend slightly — we'll always notify you if there's a delay.

UK Delivery
We ship throughout the United Kingdom using trusted carriers such as Royal Mail and DPD.

Standard delivery is FREE on every order, no minimum spend, and typically takes 1–3 business days from dispatch. Next-day delivery is available for £5.99, for orders placed before [cut-off time — confirm with warehouse] Monday–Friday.

European & International Shipping
We now deliver to 26 EU countries — £9.99 standard / £19.99 express, typically arriving in 5–10 business days depending on local customs processing times.

We also ship worldwide, including the US — £14.99 standard / £29.99 express. Delivery estimates are shown at checkout.

Customers are responsible for any applicable import duties, taxes, or customs charges upon delivery. If you are unsure, please check your local customs regulations before placing an order.

Pre-Orders & Restocks
Items marked as "Restocking Soon" or "Pre-Order" are shipped as soon as they become available in stock.
You'll receive an email confirmation once your item has been dispatched.
If your order includes both in-stock and pre-order items, we may ship them separately at no extra cost to avoid delays.

Order Tracking
Once your order has been shipped, you'll receive a dispatch confirmation email containing tracking details.
You can track your order at any time using the link provided.

Missed Deliveries or Incorrect Addresses
Please ensure your shipping details are accurate at checkout.
If a parcel is returned to us due to an incorrect or incomplete address, or failure to collect, we will contact you to arrange redelivery (additional postage fees may apply).

Damaged or Missing Parcels
If your order arrives damaged, or you suspect it has been lost in transit, please contact us within 7 days of delivery at info@ivvion.com.
We'll work with our courier partners to resolve the issue promptly and ensure a replacement or refund where applicable.

Returns
Please refer to our Return & Refund Policy for information on returning items.
Shipping fees are non-refundable except where an error or fault has occurred on our part.

Contact
For all shipping or delivery enquiries, please contact: info@ivvion.com